Refund policy

Return & Refund Policy

Last updated: 05 - 02 - 2026

Returns

We operate as a print-on-demand business, which means each item is produced specifically for your order.

You may request a return within 30 days after receiving your order, subject to the conditions below.

To be eligible for a return (if applicable), items must:

  • Be unused and unworn

  • Be in the same condition as received

  • Be in original packaging

  • Include proof of purchase

Returns sent without prior approval will not be accepted.

To request a return, please contact us at:
📧 eastreamline@gmail.com

Return instructions (and a return address, if applicable) will be provided after your request has been reviewed.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately after receipt so we can evaluate the issue and provide a replacement or refund where appropriate.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

  • Made-to-order or print-on-demand items

  • Personalized or custom products

  • Sale items or gift cards

If you have questions about a product, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to place a new order once your original issue has been resolved (if applicable).

EU 14-Day Right of Withdrawal

If your order is shipped within the European Union, you generally have the legal right to withdraw from your purchase within 14 days of delivery, without giving any reason.

However, custom-made or print-on-demand items are exempt from the right of withdrawal, as permitted under EU consumer law.

This means that items produced specifically for you cannot be returned unless they are defective or incorrect.

Refunds

Once your return (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing may take up to 10 business days

  • Bank or credit card processing times may vary

If more than 15 business days have passed since approval, please contact us at:
📧 eastreamline@gmail.com

Contact

EA STREAMLINE
Email: eastreamline@gmail.com